Let us help you reach your full potential!
All Rights Reserved. Drake Training Academy ® 2024
Facilitator & Consultant
A lack of emotional intelligence (EQ) in the workplace can lead to a myriad of problems that can drag down productivity, and morale, and damage the overall work environment.
Here are some of the most common culprits:
People with low EQ often struggle to express themselves clearly and empathise with their colleagues' perspectives.
This can lead to misunderstandings, missed deadlines, and a general feeling of being lost in translation.
Without the ability to manage their own emotions or understand those of others, people with low EQ are prone to impulsive reactions and emotional outbursts.
This can turn minor disagreements into full-blown conflicts, creating a toxic atmosphere where everyone is walking on eggshells.
When emotions run high, logic often takes a backseat. People with low EQ might make rash decisions based on anger, fear, or frustration, without considering the long-term consequences.
Imagine a manager impulsively firing an employee in the heat of the moment, only to realise later that they've made a huge mistake.
No one wants to stick around in a workplace that's emotionally draining.
Employees with low EQ tend to create hostile and unproductive environments, leading to high turnover rates.
Invest in your employees' well-being and personal development today and reap the benefits of a more productive and harmonious workplace.
Poor decision-making:
Communication breakdowns:
High turnover:
Conflict galore:
Our half-day (3 hour) Emotional Intelligence course helps attendees gain a deeper level of self-awareness and gives them the tools to better communicate and manage relationships, leading to greater success in every aspect of business.
Fortunately, like any other skill, emotional intelligence can be learned and developed, and with training, people can learn to identify and address these issues before they cause too much damage to your business.
Emotional intelligence is about recognising, understanding and managing emotions in ourselves and others, and it is the basis for all significant and healthy human interactions.
How we understand our own and others’ behaviour determines our response to any given situation; and managing this response determines the ultimate outcome of the interaction.
The journey towards healthy interactions starts with us as individuals and, for most people, it’s hard work. This half-day programme is designed to make you think, mostly about yourself, but also about others.
Gillian is passionate about helping people, and has seen firsthand the magic that can happen when individuals have the skills to change how they do things.
She understands that everyone works best when they feel safe, connected, and like they're learning and doing something meaningful – especially in today's crazy, unpredictable world. And she works to create that type of learning environment within her training courses.
This real-world experience is backed up by a B-Tech in Human Resources Management from Port Elizabeth Technikon, and she's also trained as an executive and management coach at the University of Cape Town.
The invitation to vulnerability
Understanding change
Emotions that lie beneath behaviours
How feelings drive behaviour
Managing your own behaviour
How does an emotionally intelligent person show up?
Emotional intelligence and connection with others
Self-reflection
During the course, attendees will learn about: